{"id":19,"date":"2016-12-09T16:43:33","date_gmt":"2016-12-09T16:43:33","guid":{"rendered":"http:\/\/green.hwdevelopment.eu\/?page_id=19"},"modified":"2022-05-12T08:59:20","modified_gmt":"2022-05-12T07:59:20","slug":"support-services","status":"publish","type":"page","link":"https:\/\/hwdevelopment.co.uk\/support-services\/","title":{"rendered":"Support Services"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols type_default\"><div class=\"vc_col-sm-8 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column \"><div class=\"wpb_wrapper\"><p>HWD offer full support and hosting packages for\u00a0our solutions.<\/p>\n<p>In fact, all of the projects featured on this website receive our on-going technical support services.<\/p>\n<p>We are even able to provide support and hosting for solutions that we haven&#8217;t provided.<\/p>\n<p>Our support help desk is manned by IT-experts ready to supply a helping hand or solve issues, and we use industry-standard issue tracking tools to ensure complete visibility throughout the support process.<\/p>\n<p>We currently support over 1,500 touchscreen kiosks in one of the UK&#8217;s largest supermarkets, multiple digital signage networks across retailers in the UK, mobile applications, business systems, and websites that receive in excess of 990,000\u00a0page views a month, often delivering mission-critical functionality for our clients.<\/p>\n<p>If you&#8217;re an existing customer looking for our support portal, <a href=\"https:\/\/hwdevelopment.atlassian.net\/\" target=\"_blank\" rel=\"noopener noreferrer\">log in here<\/a><\/p>\n<p>If you&#8217;re not then why not get in touch\u00a0and discuss your support requirements?<\/p><\/div> <\/div> <\/div><\/div><\/div><div class=\"vc_col-sm-4 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-counter size_small color_text align_center\" data-initial=\"0\" data-target=\"2132\" data-prefix=\"\" data-suffix=\"+\">\r\n\t<div class=\"w-counter-h\">\r\n\t\t<div class=\"w-counter-number\">\r\n\t\t\t0+\t\t<\/div>\r\n\t\t\t\t<p class=\"w-counter-title\">Remote devices supported\t<\/p>\r\n\t<\/div>\r\n<\/div>\r\n<div class=\"w-counter size_small color_text align_center\" data-initial=\"0\" data-target=\"990,000\" data-prefix=\"\" data-suffix=\"+\">\r\n\t<div class=\"w-counter-h\">\r\n\t\t<div class=\"w-counter-number\">\r\n\t\t\t0+\t\t<\/div>\r\n\t\t\t\t<p class=\"w-counter-title\">Website Page views supported per month\t<\/p>\r\n\t<\/div>\r\n<\/div>\r\n<div class=\"w-counter size_small color_text align_center\" data-initial=\"0\" data-target=\"200,000\" data-prefix=\"\" data-suffix=\"+\">\r\n\t<div class=\"w-counter-h\">\r\n\t\t<div class=\"w-counter-number\">\r\n\t\t\t0+\t\t<\/div>\r\n\t\t\t\t<p class=\"w-counter-title\">Unique user sessions supported per month\t<\/p>\r\n\t<\/div>\r\n<\/div>\r\n<div class=\"w-counter size_small color_text align_center\" data-initial=\"0\" data-target=\"600\" data-prefix=\"\" data-suffix=\"+\">\r\n\t<div class=\"w-counter-h\">\r\n\t\t<div class=\"w-counter-number\">\r\n\t\t\t0+\t\t<\/div>\r\n\t\t\t\t<p class=\"w-counter-title\">Hours of remote phone support provided per month\t<\/p>\r\n\t<\/div>\r\n<\/div>\r\n<\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols type_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-separator type_short size_large thick_1 style_solid color_custom cont_text\" style=\"border-color: #8bc435; color: #8bc435;\"><span class=\"w-separator-h\"><p style=\"font-size: 0.8em\">SUPPORT CASE STUDIES<\/p><\/span><\/div><div class=\"w-image align_left animate_fade\"><div class=\"us-frame\"><a href=\"https:\/\/hwdevelopment.co.uk\/wp-content\/uploads\/2016\/12\/viv_header_crop.png\" ref=\"magnificPopup\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"176\" src=\"https:\/\/hwdevelopment.co.uk\/wp-content\/uploads\/2016\/12\/viv_header_crop-300x176.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/hwdevelopment.co.uk\/wp-content\/uploads\/2016\/12\/viv_header_crop-300x176.png 300w, https:\/\/hwdevelopment.co.uk\/wp-content\/uploads\/2016\/12\/viv_header_crop-768x450.png 768w, https:\/\/hwdevelopment.co.uk\/wp-content\/uploads\/2016\/12\/viv_header_crop-1024x600.png 1024w, https:\/\/hwdevelopment.co.uk\/wp-content\/uploads\/2016\/12\/viv_header_crop-600x351.png 600w, https:\/\/hwdevelopment.co.uk\/wp-content\/uploads\/2016\/12\/viv_header_crop.png 1284w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/div><\/div><div class=\"wpb_text_column \"><div class=\"wpb_wrapper\">\n<h4>vivacity.org<\/h4>\n<p>HWD&#8217;s team support the <a href=\"https:\/\/vivacity.org\">Vivacity website<\/a>, which receives in excess of 250,000 page views and over 50,000 visitors per month, many of whom are booking theatre tickets or sports classes.<\/p>\n<p>Up-time and reliability are essential for Vivacity&#8217;s business and the thousands of people in Peterborough who rely on the website every day.<\/div> <\/div> <\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols type_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-image align_left animate_fade\"><div class=\"us-frame\"><a href=\"https:\/\/hwdevelopment.co.uk\/wp-content\/uploads\/2016\/12\/image_cropper.png\" ref=\"magnificPopup\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"197\" src=\"https:\/\/hwdevelopment.co.uk\/wp-content\/uploads\/2016\/12\/image_cropper-300x197.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/hwdevelopment.co.uk\/wp-content\/uploads\/2016\/12\/image_cropper-300x197.png 300w, https:\/\/hwdevelopment.co.uk\/wp-content\/uploads\/2016\/12\/image_cropper-600x395.png 600w, https:\/\/hwdevelopment.co.uk\/wp-content\/uploads\/2016\/12\/image_cropper.png 701w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/div><\/div><div class=\"wpb_text_column \"><div class=\"wpb_wrapper\">\n<h4>Supporting in-store\u00a0digital estates<\/h4>\n<p>We support over\u00a01,500 customer-facing touchscreen kiosks and digital signage screens in\u00a0UK retail stores, art galleries, schools and colleges across the UK<\/p>\n<p>HWD&#8217;s\u00a0in-house help-desk proactively monitors and supports the kiosks, working with stores and engineers to ensure that there is little downtime, maximising the return on investment for our clients\u00a0on the kiosks that take Chip &amp; PIN payment from shoppers when orders are placed.<\/div> <\/div> <\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"HWD offer full support and hosting packages for\u00a0our solutions. In fact, all of the projects featured on this website receive our on-going technical support services. We are even able to provide support and hosting for solutions that we haven't provided. Our support help desk is manned by IT-experts ready to supply a helping hand or...","protected":false},"author":1,"featured_media":6174,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support Services - HWD<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hwdevelopment.co.uk\/support-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support Services - HWD\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hwdevelopment.co.uk\/support-services\/\" \/>\n<meta property=\"og:site_name\" content=\"HWD\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/hwdevelopmentltd\/\" \/>\n<meta property=\"article:modified_time\" content=\"2022-05-12T07:59:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/hwdevelopment.co.uk\/wp-content\/uploads\/2016\/12\/support_crop.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"511\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/hwdevelopment.co.uk\/support-services\/\",\"url\":\"https:\/\/hwdevelopment.co.uk\/support-services\/\",\"name\":\"Support Services - 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